ScreenRun Support
How can we help?
Simple answers for creating videos, managing projects, and looking after your account.
Start here
Your first polished video in three steps.
Add your content
Import images, videos, PDFs, or screenshots—or record your screen directly.
Tell the story
Place zoom points, refine camera motion, and add captions, narration, or music.
Create and share
Choose a format and resolution, then export your finished MP4 or GIF.
For the best recording and export support, use Chrome, Arc, Edge, or another Chromium browser.
Projects & privacy
Your work stays yours.
Where are projects stored?
Recent projects are stored in your browser and autosaved as you work. Open Projects in the Appearance panel to switch between them.
Are my recordings uploaded?
No. ScreenRun processes source media and creates videos inside your browser. Your projects are not uploaded to our server.
How do I create a backup?
Use Save to download an SRP project file, then use Load to reopen it or share it with a co-worker.
What if browser data is cleared?
Local projects can be removed when site storage is cleared. Save important work as SRP files for an additional backup.
Account & billing
Access and subscriptions.
Reset your password
Once signed in, you can set or reset your password, including when moving from magic-link access to email and password.
Redeem an existing license
For Gumroad, open the redemption link from your purchase email. For AppSumo, DealMirror, or DealFuel, use the license redemption page.
Manage or cancel a subscription
Sign in with the account used for purchase to manage an active subscription. Lifetime licenses never renew and do not need to be canceled.
Editing tips
A smoother Studio workflow.
- Click the stage to create zoom points, then drag them to reposition them.
- Select a point and press delete, or drag it outside the asset, to remove it.
- Click a point to add a label or display keyboard shortcuts.
- Scrub video first, then use the arrow keys to seek precisely before placing a point.
Watch and learn
See ScreenRun in action.
Still need a hand?
Send us your question or bug report. Attach the SRP file when a project needs investigation.
Email support